Countertop Maintenance

 Sealing Natural Stone - Options for Price and Warranty

On-going Stone Masters Inc. sealer warranty & countertop maintenance program

Like any other investment, maintenance is required to keep your counters looking and performing like new.

For $299, Stone Masters will seal and warrant your brand new granite countertop against stains, scratches and chips for two years. At the end of year one, we will come to your house and perform a professional resealing service, scratch repair, chip repair, and re-caulk your countertops. At the end of the first year, you may extend the duration of the stain warranty and maintenance contract for $199 per year.

We will seal your stone with a professional grade sealer in our shop during fabrication and then seal it again during installation with another application of sealer.

In the unlikely event of a stain, call us immediately; send us a photo by e-mail, and we will come out and remove the stain and reseal the stone at no cost to you. In the event that a stain that will not come out after three remediation attempts, Stone Masters will refund the original cost of the piece of stone that is affected.

Customer must allow Stone Masters technicians prompt access (within 24 hours- before the stain sets) to resolve any stain. This may take multiple visits depending upon the nature of the stain. Not all stones are eligible for this warranty/maintenance program. Only stones with an SR-3 or higher are eligible. A lapse in payment cancels the warranty and its coverage. The warranty is limited to the original cost of the stone only. This warranty does not cover removal, plumbing, sink, faucet, fixtures tile backsplash or any other potentially related costs. This limited warranty covers the original cost of the stone only. After the first year, both the customer and Stone Masters have the option to renew the warranty and maintenance contract or not to renew it.

This limited warranty covers residential, non-commercial applications only and covers stains from normal food preparation items. Stains from paints, petroleum based products and industrial solvents, thinners, wood stains, hairspray, nail polish and hair dye are not covered. Homeowner must clean up spills and report stains immediately with digital photos via e-mail and proof of the staining agent. This will help us remediate any stain if we know exactly what caused it and delay the setting of the stain if it is kept wet depending upon the staining agent.

Hard water, calcium deposits and mineral deposits are not covered. If you know you have hard water, mineral heavy water, treat your water with a softener or water treatment system before you buy countertops.

For stones with less than an SR-3 rating, we can offer the Dal Tile/Dupont 15 year Stain program called ProAdvanced Protection which does not comes with visits by Stone Masters, scratch repair, chip repair or reapplication of sealer. this program is offered and administered by Dal tile & Dupont exclusively.

Here is a quick test, place a drop of water on your counter, if the stone darkens, water is penetrating the surface. If water can penetrate so can water borne contaminates. That is how you get stains!

Here is an in-depth article about sealing natural stone.